# Posh AI

> Posh AI provides conversational and agentic AI solutions for banks and credit unions. The platform delivers 24/7 customer service, employee productivity tools, and operational automation through voice, digital, and knowledge-based AI agents powered by proprietary Operating Procedures and the REALM reasoning engine.

Posh AI was founded in 2018 by Karan Kashyap and Matt McEachern out of MIT's AI lab and is headquartered in Boston, Massachusetts, operating remote-first. Posh AI serves 125+ financial institutions with 300+ deployments, including DCU, MassMutual Credit Union, Florida Credit Union, and SalemFive.

## AI Products

- [Voice Assistant](https://www.posh.ai/voice-banking-assistant): 24/7 conversational AI for phone banking that handles balance inquiries, loan payments, transactions, card controls, and intelligent call routing with multi-factor authentication and core system integration across NICE CXone, Genesys Cloud, RingCentral, Symitar, Fiserv, and Corelation platforms
- [Digital Assistant](https://www.posh.ai/digital-assistant): AI chatbot for website and mobile app chat support providing authenticated self-service, seamless escalation to human agents, and personalized experiences with real-time answer updates through the Posh Portal
- [Knowledge Assistant](https://www.posh.ai/knowledge-assistant): Employee-facing generative AI search tool that reduces search time by 93%, connects to SharePoint and document repositories, delivers role-specific answers with citations in under 7 seconds, and cuts employee onboarding time by 4x
- [Posh Answers](https://www.posh.ai/answers): Website search AI that surfaces instant, compliant answers from knowledge bases and website content, increases application completions and lead captures, and reduces bounce rates through conversational guidance
- [Posh Outreach](https://www.posh.ai/outreach): Proactive AI agents that initiate conversations across voice, SMS, email, push notifications, and personalized microsites for CD maturities, pre-approved offers, and onboarding campaigns with built-in compliance controls
- [Posh Simulator](https://www.posh.ai/ai-training-simulator): AI-powered role-play training platform with voice and text scenarios, custom scoring for empathy, compliance, and accuracy, pre-built BFSI scenarios across roles, performance dashboards, and custom member personas for realistic practice
- [Posh CoachQA](https://www.posh.ai/coachqa): Quality assurance AI that evaluates 100% of voice and chat interactions against SOPs, surfaces compliance gaps, fraud attempts, missed revenue opportunities, and escalation patterns with audit-ready insights

## Platform and Technology

- [Posh Platform](https://www.posh.ai/platform): Unified agentic AI platform built on REALM (proprietary reasoning engine) with Operating Procedures that combine LLM flexibility and code-level control for adaptive, policy-compliant automation across voice, digital, and internal workflows
- [Posh Portal](https://www.posh.ai/portal): No-code management interface for configuring AI assistants across channels with Knowledge Studio for centralized content, Custom Behaviors for response control, Smart Assessments to identify knowledge gaps, and real-time analytics with transcript search and export capabilities
- [Integrations](https://www.posh.ai/integrations): Core banking integrations with Symitar, Fiserv, Corelation, Jack Henry; contact center platforms including NICE CXone, Genesys Cloud, RingCentral, Five9; connects to SharePoint, document repositories, and internal knowledge bases with 8-10 week deployment timeline

## Solutions by Institution Type

- [AI for Banks](https://www.posh.ai/ai-in-banking): Growth acceleration through digital concierges, operational efficiency with unified knowledge, compliance confidence with full traceability and audit-ready governance, employee enablement with 93% reduction in search time and 4x faster onboarding
- [AI for Credit Unions](https://www.posh.ai/ai-for-credit-unions): Member experience automation, 24/7 service availability, and employee productivity solutions with voice-based biometric authentication, knowledge assistants for staff, and training simulators for new hires

## Solutions by Team

- [Customer Experience Teams](https://www.posh.ai/ai-for-customer-experience-teams): Zero wait time with instant answers, 24/7 availability, seamless AI-to-agent escalation, consistent experience across voice, digital, and branch channels with 91% voice interaction containment and 4x increase in employee retention
- [Call Centers](https://www.posh.ai/ai-for-call-center): Automates repetitive call volume, eliminates hold times, provides real-time agent support with Knowledge Assistant, reduces agent burnout, 93% voice interaction containment, 92% faster response speed, and 4x increase in agent retention
- [Information & Technology Teams](https://www.posh.ai/ai-for-it-teams): Fast deployment in 8-10 weeks, no rip-and-replace infrastructure changes, SOC 2 Type II and CSA STAR certified security, role-based access control, encryption at rest and in transit, integration with existing core and contact center systems
- [Digital Experience Teams](https://www.posh.ai/ai-for-digital-experience-teams): Self-service chat that deflects routine volume, increases website conversion with AI-powered answers, personalized digital journeys, insights from every interaction, 99% chat containment rate, 79% wait time reduction
- [Learning & Development Teams](https://www.posh.ai/ai-for-ld-hr-teams): AI-powered onboarding with Simulator role-play scenarios, Knowledge Assistant for instant policy answers, 4x reduction in onboarding length, standardized training across departments without increasing manager workload
- [Marketing Teams](https://www.posh.ai/ai-for-marketing-teams): Proactive outreach campaigns, lead generation through Posh Answers, cross-sell opportunities surfaced by Digital Assistant, real-time customer intent data, personalized engagement across voice, SMS, email, and microsites
- [Innovation Teams](https://www.posh.ai/ai-for-innovation-teams): Enterprise-grade AI with fast ROI, multi-department scalability across CX, digital, lending, and L&D, self-service configuration without coding, SOC 2 certified security, unlimited use cases from single platform
- [Lending Teams](https://www.posh.ai/ai-for-lending-teams): Loan officer support with instant answers to mortgage guidelines, secondary market policy reconciliation, borrower question handling, automated document review against compliance criteria, Knowledge Assistant reduces search time by 93%

## Security and Compliance

- [Trust Center](https://www.posh.ai/trust): SOC 2 Type II certified, SOC 3, CSA STAR for AI, Trustworthy AI Pledge signatory; multi-factor authentication, role-based access control, continuous monitoring, encryption at rest (AES-256) and in transit (TLS 1.2+), penetration testing, disaster recovery testing, complete audit trails, incident response within 72 hours
- [Privacy Policy](https://www.posh.ai/security-privacy-policy): GDPR, CCPA, UKGDPR, and Swiss Data Protection Act 2020 compliant; privacy-by-design methodology, data protection impact assessments, voice-based biometric authentication only with opt-in consent, data deletion procedures, no selling of personal information
- [Data Processing Addendum](https://www.posh.ai/data-processing): Defines processor/sub-processor relationships, personal data categories, data subject rights (access, rectification, erasure, portability), 72-hour breach notification, annual audit reports available, authorized sub-processors include Google, Salesforce, Twilio, OpenAI, Illuma Labs, Atlassian

## Company Information

- [Who We Are](https://www.posh.ai/who-we-are): Team serving 125+ financial institutions with mission to accelerate responsible AI adoption for financial institutions, helping them serve communities with accessible, consistent, and personal experiences across voice and digital channels
- [Careers](https://www.posh.ai/careers): Remote-first company with Boston office, offers unlimited PTO, 13 paid holidays, 9 growth days for skill development, paid parental leave, health and wellness stipend, professional development stipend, competitive salary with equity grants, 401k, medical/dental/vision insurance
- [Resource Hub](https://www.posh.ai/resource-hub): Blog articles on banking AI, client stories showcasing results, industry news and press releases, events and webinars, infographics, ebooks including production data reports analyzing millions of customer conversations

## Resources and Updates

- [Client Stories](https://www.posh.ai/client-stories): Case studies featuring results across banks and credit unions including containment rates, onboarding reductions, annual savings, ROI improvements, and abandonment decreases
- [News & Press](https://www.posh.ai/press): Product launches including CoachQA for quality assurance, Outreach for proactive AI agents, first large-scale production data report on AI in banking analyzing millions of conversations across 125+ institutions, CU*SOUTH partnership announcement
- [Blog](https://www.posh.ai/blog): Articles on AI deployment strategy, outreach campaigns vs traditional marketing, simulation-based training science, Operating Procedures technology explainers, moments of change for AI implementation
- [Infographics](https://www.posh.ai/infographics): Visual guides on fueling frontline workers with AI, humanizing HR with AI, lightening the load for loan officers with AI-powered knowledge search

## Optional

- [System Status](https://poshtechnologies.statuspage.io/): Real-time system performance monitoring for Posh AI platform uptime and service availability
- [Trust Center Portal](https://security.posh.ai/): Detailed security documentation, compliance certifications, infrastructure reports, subprocessor transparency, responsible AI policies, DR/BCP procedures

Last updated: June 30, 2026