Unfortunately, Sharepoint, shared drives, and other folders are full of both old and new process documents, and comparing them against secondary market guidelines takes him nearly all day.
AI isn’t replacing humans anytime soon. But, folks who use AI will outperform those who don’t. And it’ll make them happier and more engaged at work.
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Reviewing loan applications and comparing them to guidelines becomes much faster and easier. By the end of the day, Doug has built stronger relationships with potential borrowers, submitted more loans to the underwriting team, and feels more confident and empowered in his role.
By connecting to your knowledge base, Posh’s Knowledge Assistant can provide immediate answers to questions in our simple interface.
Knowledge Assistant securely connects to the database and ingests anything including PDFs, documents, excel sheets, websites, and cloud-hosted Sharepoint. We get FIs up and running within a week.
Loan officers instantly type in questions using the same terms the borrower uses, no matter the complexity. The AI searches for the answer based on the question’s meaning, not just keywords.
Knowledge Assistant answers the question in a personalized, straightforward manner, complete with citations to the source—within seconds. And, the assistant also serves up other questions that are asked in relation to the first question, showcasing both the answer and other relevant documents, to better arm loan officers.
Administrators can get insights and analytics from Knowledge Assistant to understand how to best improve the lending experience for borrowers, including resources, campaigns, FAQs, and website improvements.
Internal AI with Knowledge Assistant is only the first step in improving Doug’s experience. Combining internal AI with external AI means that Doug doesn’t have to answer repetitive questions at all, because an online or voice assistant answers those questions for you. Or, Doug only gets questions most relevant to his expertise because calls are routed to the best agent for the question. A comprehensive, holistic AI experience makes Doug happier and more efficient, and satisfies your borrowers.
