The Chat Window Is Your Newest Branch

Go live in weeks and adapt on the fly:

• Ingests your website and documents to answer questions and fill knowledge gaps
• Customize tone, language, and escalation logic to match your brand
• Update answers, flows, and links in real time through the Posh Portal
• Our US-based implementation team partners with you from kickoff and stays with you long after launch

Digital interactions that feel human, without strain:

• Responds with short, concise, helpful answers tailored to each question
• Handles off-topic small talk and gently redirects to the task
• Clarifies unclear questions instead of defaulting to “I’m not sure”
• Links directly to product pages, applications, or help centers for fast action

Turn digital conversations into better journeys and stronger CX.

• Every chat is logged and searchable
• See which topics drive volume, escalation, and drop-off
• Identify where users thrive and where the experience can be improved
• Use real-time data to refine flows and improve self-service

Modern support isn’t just reactive, it’s a growth driver. With Posh Digital Assistant, you can:

• Help customers complete tasks quickly, right from your website or app
• Reduce wait times, deflect routine volume, and free up your agents
• Increase customer satisfaction with fast, personalized, always-on service
• Use insights from every interaction to refine digital journeys and improve CX strategy