Client Story: Associated Credit Union of Texas
In just two weeks of launching Posh's full suite, ACU of Texas managed a 93% decrease in call abandon rates, a 92% decrease in hold time + more.
Posh Customer Stories and more.
In just two weeks of launching Posh's full suite, ACU of Texas managed a 93% decrease in call abandon rates, a 92% decrease in hold time + more.
In just two weeks of launching Posh's full suite, ACU of Texas managed a 93% decrease in call abandon rates, a 92% decrease in hold time + more.
Florida Credit Union needed an effective replacement for their end-of-life bank-by-phone system and ensure the new offering would enhance the overall member experience, ultimately choosing Posh.
Florida Credit Union needed an effective replacement for their end-of-life bank-by-phone system and ensure the new offering would enhance the overall member experience, ultimately choosing Posh.
More than a million calls handled, more than 660k saved in a year, all with positive member reception--enough to raise their NPS by 6 points.
More than a million calls handled, more than 660k saved in a year, all with positive member reception--enough to raise their NPS by 6 points.
Hudson Valley Federal Credit Union's digital assistant, Lee, offers 24/7 support to members, handling more than 166k messages and removing repetitive requests to allow employees to build better relationships.
Hudson Valley Federal Credit Union's digital assistant, Lee, offers 24/7 support to members, handling more than 166k messages and removing repetitive requests to allow employees to build better relationships.
The tech-focused One Nevada Credit Union found a way to serve members 24/7 with Posh's Conversational AI
The tech-focused One Nevada Credit Union found a way to serve members 24/7 with Posh's Conversational AI
Luna is the first line of defense for FirstLight, answering all questions on their website and calls coming into the institution.
Luna is the first line of defense for FirstLight, answering all questions on their website and calls coming into the institution.
In just two weeks of launching Posh's full suite, ACU of Texas managed a 93% decrease in call abandon rates, a 92% decrease in hold time + more.
Florida Credit Union needed an effective replacement for their end-of-life bank-by-phone system and ensure the new offering would enhance the overall member experience, ultimately choosing Posh.
More than a million calls handled, more than 660k saved in a year, all with positive member reception--enough to raise their NPS by 6 points.
Hudson Valley Federal Credit Union's digital assistant, Lee, offers 24/7 support to members, handling more than 166k messages and removing repetitive requests to allow employees to build better relationships.
The tech-focused One Nevada Credit Union found a way to serve members 24/7 with Posh's Conversational AI
Luna is the first line of defense for FirstLight, answering all questions on their website and calls coming into the institution.