Client Stories

Client Story: Associated Credit Union of Texas

In just two weeks of launching Posh's full suite, ACU of Texas managed a 93% decrease in call abandon rates, a 92% decrease in hold time + more.

Client Story: Associated Credit Union of Texas

In just two weeks of launching Posh's full suite, ACU of Texas managed a 93% decrease in call abandon rates, a 92% decrease in hold time + more.

Client Story: Florida Credit Union

Florida Credit Union needed an effective replacement for their end-of-life bank-by-phone system and ensure the new offering would enhance the overall member experience, ultimately choosing Posh.

Client Story: Florida Credit Union

Florida Credit Union needed an effective replacement for their end-of-life bank-by-phone system and ensure the new offering would enhance the overall member experience, ultimately choosing Posh.

Client Story: Citadel Credit Union

More than a million calls handled, more than 660k saved in a year, all with positive member reception--enough to raise their NPS by 6 points.

Client Story: Citadel Credit Union

More than a million calls handled, more than 660k saved in a year, all with positive member reception--enough to raise their NPS by 6 points.

Client Story: Hudson Valley Credit Union

Hudson Valley Federal Credit Union's digital assistant, Lee, offers 24/7 support to members, handling more than 166k messages and removing repetitive requests to allow employees to build better relationships.