Conversational AI

Prestigious International Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companies

As it stands, there are approximately 130+ million individuals who bank with credit unions. It is our goal to empower credit unions to reach every single one of those members. 

For banks and financial institutions, not being able to meet customers where they are, at the times that they need it, can be a huge hindrance to customer retention and overall sentiment. 

In just two weeks of launching Posh's full suite, ACU of Texas managed a 93% decrease in call abandon rates, a 92% decrease in hold time + more.

At Posh, we’ve leveraged Conversational AI to transform customer service, starting at financial institutions. We work with dozens of banks and credit unions to automate their customer interactions 24/7, enhancing their overall customer experience while saving their contact centers time and money.

The addition of conversational AI IVR helps to reduce call center volume and increases customer satisfaction, saving your organization time and money. 

Being purpose-driven ensures we remain dedicated to solving the specific issues raised to us by our CU and financial industry partners.

Choosing an AI partner can be difficult in today’s current landscape. Ensuring that you go live with a full set of engagements either digitally or by voice is critical.

Thank you for joining our webinar discussing ChatGPT for Credit Unions: Promises and Pitfalls of Large Language Models (LLMs)!

Florida Credit Union needed an effective replacement for their end-of-life bank-by-phone system and ensure the new offering would enhance the overall member experience, ultimately choosing Posh.