AI for Credit Unions

Elevate member satisfaction with AI

Your members want more from their financial institution. Posh, an AI CUSO, helps deliver intelligent, empathetic support, conversations and digital experiences through AI-driven call automation and cross-selling capabilities.

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An AI-powered member experience: Benefits for credit unions

Let your members know they can count on you whenever and wherever they need help. Deliver 24/7 service with Posh's AI-powered member support.

AI for member experience

Immediate responses and simplified interactions with member-assisted AI through voice and digital channels.

Achieve first call resolution.

Increased member satisfaction.

Direct users to the right member service agent.

Elimination of wait time.

24/7 service for routine questions.

AI for employee efficiency

Immediate answers for live interactions with employee-assisted AI through Knowledge Assistant.

Fast employee onboarding ramp time and training.

Increased time for deeper member engagement and business creation.

Decreased employee burnout.

AI for operational excellence

Elimination of third-party call centers.

Meet rising call volumes without extra staff.

Increased member retention rate.

Decreased average handle time.

Credit unions + Posh products = success

With 100+ deployments and counting, Posh AI systems deliver real results for credit unions and their members.

All statistics are are taken from time of deployment to time of the completed case study.

Posh AI technology custom-built for credit unions

Voice Assistant

Meet this comprehensive voice AI banking concierge, available 24/7 with zero wait time.

This AI tool can do a little bit of everything, from greeting members and handling FAQs to seamless banking by phone, processing transactions and verifying member identities. Do members need support from a real human? No worries — our intelligent routing technology efficiently directs calls to the appropriate destination, equipping agents with essential background information. This solution is tailored to suit your credit union's specific needs and member preferences.

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Knowledge Assistant

Empower your teams with rapid and effective information access. Cut through information overload and deliver precise answers in seconds. Reduce onboarding time, boost efficiency and improve ROI leading to a better employee and member experience.

The Knowledge Assistant streamlines employees' daily work by connecting to your knowledge base. Instead of manually searching or messaging peers, the AI offers instant answers through a user-friendly conversational interface. This centralized platform grants all employees access to knowledge, democratizing information and eliminating the risk of relying on key individuals.

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Digital Assistant

Discover the power of our AI-driven assistant specialized in the banking sector. Automate your frontline member service with our AI chatbot, equipped to handle member inquiries 24/7 with intelligent hand-off to live agents when necessary.

Built on the ability to answer over a thousand member inquiries, it efficiently addresses questions without human intervention. Our Digital Assistant can live on your website and within online and mobile banking. Customize the chatbot to align perfectly with your brand, review every chat transcript, and harness data insights to continuously improve performance.

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What our credit union clients say

Client Stories

Your community's success is our success

"We couldn’t be more pleased with Posh, the service we receive, the team’s responsiveness, and collaboration. Their member-centric approach provides a seamless experience."

Rob Keatts, Chief Strategy & Information Officer
Chartway Federal Credit Union
Client Stories

Optimized for success

"Posh, being a CUSO, understood not all credit unions are the same and worked with FCU to match our needs with their products and services. Together we have built out a roadmap for conversational AI that aligns with our members' needs and business goals."

Matthew Teoli, VP Digital Channels
Florida Credit Union

Posh: Your partner in building better banking conversations

Easy to use, secure, and value focused solutions for credit unions and their members.

Unparalleled member service and collaboration from a true partner
Minimize the onboarding curve with user-friendly processes
Forward-thinking team that never stops innovating
Rest easy knowing Posh has told security certifications
Market-leading, purpose-built platform for operational efficiency