Your members want more from their financial institution. Deliver intelligent, empathetic support, conversations and digital experiences through AI-driven call automation and cross-selling capabilities.Request a Demo
Let your members know they can count on you whenever and wherever they need help. Deliver 24/7 service with Posh's AI-powered member support.
Immediate responses and simplified interactions with member-assisted AI through voice and digital channels.
Achieve first call resolution.
Increased member satisfaction.
Direct users to the right member service agent.
Elimination of wait time.
24/7 service for routine questions.
Immediate answers for live interactions with employee-assisted AI through Knowledge Assistant.
Fast employee onboarding ramp time and training.
Increased time for deeper member engagement and business creation.
Decreased employee burnout.
Elimination of third-party call centers.
Meet rising call volumes without extra staff.
Increased member retention rate.
Decreased average handle time.
With 100+ deployments and counting, Posh AI systems deliver real results for credit unions and their members.
Contained over 65% of member conversations
174K chats handled
1M+ messages handled
151K+ minutes saved
35% of chats handled after hours
Saved 21K hours
Reduced the cost of overflow calls, saving 663K
Improved NPS by 6 points
1M+ calls handled
Solved 90% of member requests without a live agent
Over 30K calls handled per month
Reduced average time to answer by 92%
Reduced average handle time
Reduced abandon rates by 93%
93% call center approval rating
Meet this comprehensive voice AI banking concierge, available 24/7 with zero wait time.
This AI tool can do a little bit of everything, from greeting members and handling FAQs to seamless banking by phone, processing transactions and verifying member identities. Do members need support from a real human? No worries — our intelligent routing technology efficiently directs calls to the appropriate destination, equipping agents with essential background information. This solution is tailored to suit your credit union's specific needs and member preferences.
Knowledge Assistant significantly improves frontline staff's ability to address member queries, provides easy review and management of gaps in knowledge and shortens employee onboarding time. That’s good news, as frontline staff often face challenging questions without immediate answers — so give them the AI program they need to take their work to the next level.
This centralized platform grants all employees access to knowledge, democratizing information and eliminating the risk of relying on key individuals. That means no more slow, unsuccessful searches or inconsistent data sources.
Discover the power of our AI-driven assistant specialized in the banking sector. Automate your frontline member service with our AI chatbot, equipped to handle member inquiries 24/7 with intelligent hand-off to live agents when necessary.
Built on the ability to answer over a thousand member inquiries, it efficiently addresses questions without human intervention. Our Digital Assistant can live on your website and within online and mobile banking. Customize the chatbot to align perfectly with your brand, review every chat transcript, and harness data insights to continuously improve performance.
"We couldn’t be more pleased with Posh, the service we receive, the team’s responsiveness, and collaboration. Their member-centric approach provides a seamless experience."
Easy to use, secure, and value focused solutions for credit unions and their members.
At Posh, we never stop being your partner. That means we collaborate continuously to innovate, develop and improve our AI systems and your member experiences. From personalized service and strategic optimization sessions to industry expertise and data-driven insights, we ensure our products deliver immediate value every time.
Say goodbye to exhausting digital transformation solutions and complicated AI. Posh’s no-code solution is user-friendly and functional from day one. With out-of-the-box use cases, real-time insights and easy customization, our platform is ready to go whenever you need it.
Our team is over 100 people strong and includes industry veterans, researchers and technologists. By working with each other and our clients, we continuously drive AI advancement. Plus, through ongoing R&D, we ensure you’re always at the forefront of AI technology for digital banking and credit union innovation.
We always prioritize the security and safety of our clients. Our certifications include CSA Star Levels 1 and 2 and SOC 2 type 2. We don’t just talk about our strong commitment to data security and privacy — we practice it every day. Learn more about our security, privacy and compliance practices in our Trust Center.
Our top-tier platform integrates with your favorite analytics, member experience and core banking solutions. We’re dedicated to providing exceptional performance at every turn — and if you ever need help, we provide self-service through the Content Studio and Insights. That means you have access to valuable member data, full ownership over the Virtual Assistant and all the tools you need to optimize operational efficiency.