Enhance contact center operations for your customers and employees using Posh’s Voice Assistant powered by artificial intelligence. With 24/7 availability, you’ll be able to elevate customer service by eliminating wait times, reducing abandonment rate, and the need for overflow and after-hours providers. Empower your agents to concentrate on high-value priorities and foster stronger customer relationships while Voice Assistant handles the rest.Request a Demo
Customers call. When a customer calls into your bank, our voice AI assistant will step in to answer immediately. The conversational AI platform can handle hundreds of questions for any customer interaction, leveraging automatic speech recognition and natural language processing to deliver instantaneous, personalized customer service.
Authentication. For a conversation involving sensitive information, Posh Voice Assistant can authenticate users, with the option of using voice authentication for a more seamless experience. In the event that a human agent is required, it will route the call directly to the appropriate person with full context and a transcript of the call.
Customer data is saved. Gather valuable insights from every customer interaction — it’s all saved in the Posh Portal. You can use this information to design responses, flows, escalation, routing and more.
Customers can enjoy 24/7 availability and smart call routing for a smooth experience. Eliminate boring IVR menus – our friendly voice interface handles routine inquiries across hundreds of topics. From appointments to seamless context shifts, we make calls great.
Simplify your customer’s banking experience with automation and a self serve experience. Securely access balances, transactions and more with our Voice Assistant. Our solutions integrate with your core banking system, ensuring efficiency and security in every interaction.
Reach recipients through intelligent routing. SMS integration broadens your communication reach and enables new engagement strategies.
Customize responses and call flows, and choose an assistant voice that suits your brand. Craft personalized call paths, adaptable by date and time, for a truly unique communication setup.
Get a complete caller view with analytics, trends, and call transcripts. Dive deep into specific calls for detailed insights and seamless management.
Posh takes care of routine calls, freeing up agents to dedicate their attention to customers who need guidance from a financial institution. Our approach ensures ample time for complex situations, cultivating happy banking moments and fostering customer satisfaction.
With our advanced AI Voice Assistant, your institution can:
Say goodbye to long waits and expensive overflow centers. With your Voice Assistant, you'll breeze through customer calls, sharing important info with call center teams during escalations. Result? Faster service and cost savings.
Get instant answers, 24/7! From branch hours to account balances, we're here with quick responses. Human call center staff can focus on more complex issues, armed with caller insights, for a better experience.
Direct calls to the right experts, anytime, or schedule when needed. Plus, users get the scoop on awesome financial products. It's a win-win!
When you partner with us, we work with you and your existing solutions and partnerships. We follow a flexible process that prioritizes the way you work — and, when helpful, we also partner with System Integrators.
Here’s what a typical 12-week swift implementation looks like:
“Since launching Posh, we’ve enjoyed up to 75% automation. This has enabled us to serve our members 24/7 and also free up time for our staff to engage in more meaningful conversations. The team at Posh is well aligned with our values and is awesome to work with!”
“We chose Posh for their proven track record of streamlining the customer experience and the ability to customize our voice, so our members have seamless and consistent service no matter the channel. Not to mention, we continue to be impressed by the level of partnership we’ve received from Posh. Throughout the entire process, Posh has felt like an extension of our Citadel team.”
“We wanted a partner that would work with us to build our business. We didn’t want a vendor that just handed us something and says ‘this is the way, take it or leave it."