Always-On Digital Customer Service
Today’s customers expect fast, effortless digital support across every device, at any hour. The problem? Legacy systems and overstretched teams can’t keep up.
That’s where Posh comes in. Our AI-powered digital service suite helps you scale support, lower costs, and deliver seamless, 24/7 help without hiring more staff or sacrificing compliance.
Request A Demo
AI Where It Matters Most: Web, Mobile and Search
Digital service doesn’t start with your agents. It starts with your channels and how well they work together.
Unified Knowledge Base
Every product runs on a shared, banking-trained unified knowledge base — so answers stay aligned, accurate, and always up to date, no matter where a question is asked.
Turn Support Into a Seamless Part of the Digital Experience
With Posh, you transform your digital experience from disconnected to seamless and from reactive to proactive.
Inquiries are resolved before they become tickets
Search becomes a conversion tool, not a dead end
Your service team gains clarity, speed, and control
No disconnected tools. No repeated questions. No missed opportunities.
Why Digital Experience Leaders Choose Posh
Your channels are live 24/7. Now your service can be too, with measurable ROI and less manual lift.
With Posh
AI-powered support across mobile, web, and digital banking
One knowledge source for chat, search, and FAQs
Reduced support ticket volume and live chat load
Intelligent insights to improve digital engagement
65%+ containment of digital conversations via AI
25% of Posh Answers searches lead to a “Next Step”
Optimized search that surfaces actionable results
Without Posh
Service delays, missed interactions, and frustrated users
Conflicting answers across tools and teams
Agents burned out on repetitive tasks
Blind spots in customer behavior or service gaps
Live agents fielding basic, automatable requests
Static search that leads nowhere
40% of users can’t find what they need via your site’s search bar
Built to Work With What You Already Use
Posh fits into your tech stack, not disrupts it. Our advanced banking integrations don't just connect systems. They unlock real functionality. From balance checks to transfers, our AI Agents don't just answer questions. They take action.
%201.svg)
%201.svg)
%201.svg)
One Platform
Unified Intelligence.
Full Control.
At the core of Posh’s AI platform is the Posh Portal, your single command center for managing every AI agent across every channel. Say goodbye to creating tickets and waiting days for every minor change.
Update once, everywhere
One centralized knowledge base for voice, chat, and web. With Posh’s simple, intuitive interface, creating and updating responses takes only minutes. Accurate, consistent, on-brand answers, everywhere your customers need them.
See what’s working (and what’s not)
Connect chat, voice, and search data to give you unified insights into customer behavior—so you can spot trends, close gaps, and make your AI smarter.
Stay in control
Role-based permissions, audit trails, and version history keep your institution compliant and secure.
Scale with confidence
Whether you're rolling out one assistant or five, the same platform grows with you, no silos, no surprises.
Learn More
Build a Service Experience That Matches Your Digital Ambition
Support more customers. Resolve more issues. Surface more opportunities. All without more systems, more headcount, or more complexity.
