Knowledge Assistant

Revolutionize frontline operations with AI-Powered Knowledge Management

Provide employees with quick and efficient access to information. Knowledge Assistant reduces handle time and facilitates quick onboarding of new staff, leading to a better customer experience.

Robust, resilient, and proactive security

Simplify the complex

Agents frequently encounter questions they don’t have answers to, leading to slow and sometimes unsuccessful information searches. Inconsistent sources contribute to accuracy issues, and this lack of consolidated knowledge has downstream effects.

Knowledge Assistant significantly enhances the ability of frontline staff to answer customer questions and reduce average handle time, thereby strengthening business continuity. This centralized platform grants all employees access, democratizing knowledge and eliminating key person risk.

Confidentiality, integrity, and availability

Cut search time
by 93%

Streamline Knowledge Access with AI. Effortless knowledge ingestion, simplified implementation, and consistent responses for enhanced customer experiences.

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Easy to use

Our advanced search technology utilizes semantic search and LLM/Generative AI, providing precise answers within seconds while eliminating time spent sifting through endless keyword search results.

Plug and play your knowledge

Knowledge Assistant requires no custom training and accepts various document formats (.PDF, .DOCX, .XLSX, and more). We provide tips on improving knowledge and structuring it in an AI-friendly manner for optimal results.

Actionable insights

Improve your organization's knowledge gaps with analytics about trending searches, helpful and unhelpful queries, and pinpoint areas where the bot is unable to find answers. Leverage comprehensive usage data and ensure transparency in data handling.

Improve agent satisfaction

Increase staff confidence and time-to-effectiveness, reducing handle time and improving agent performance.

Boost employee productivity

Instant access to answers through natural language inputs, empowering call center staff and enabling focus on business development.

Enhance customer satisfaction

Efficient first-call resolution free from obstacles such as document navigation, the need to consult managers or peers, and other potential bottlenecks, with agents prioritizing customer needs.


Insight from our customers:

“The time savings has been tremendous, it shaves minutes off calls. The larger the call volume, the more time we save. The accuracy has been incredible too, and it aids in enhancing our members’ trust.”

“The Knowledge Assistant is very helpful, I really see the value it provides our employees and members. The platform is easy to follow, and the features are fantastic.”

Interactive Demo

Ready to see the Knowledge Assistant live?