Agents frequently encounter questions they don’t have answers to, leading to slow and sometimes unsuccessful information searches. Inconsistent sources contribute to accuracy issues, and this lack of consolidated knowledge has downstream effects.
Knowledge Assistant significantly enhances the ability of frontline staff to answer customer questions and reduce average handle time, thereby strengthening business continuity. This centralized platform grants all employees access, democratizing knowledge and eliminating key person risk.
Streamline Knowledge Access with AI. Effortless knowledge ingestion, simplified implementation, and consistent responses for enhanced customer experiences.
Our advanced search technology utilizes semantic search and LLM/Generative AI, providing precise answers within seconds while eliminating time spent sifting through endless keyword search results.
Knowledge Assistant requires no custom training and accepts various document formats (.PDF, .DOCX, .XLSX, and more). We provide tips on improving knowledge and structuring it in an AI-friendly manner for optimal results.
Improve your organization's knowledge gaps with analytics about trending searches, helpful and unhelpful queries, and pinpoint areas where the bot is unable to find answers. Leverage comprehensive usage data and ensure transparency in data handling.
Increase staff confidence and time-to-effectiveness, reducing handle time and improving agent performance.
Instant access to answers through natural language inputs, empowering call center staff and enabling focus on business development.
Efficient first-call resolution free from obstacles such as document navigation, the need to consult managers or peers, and other potential bottlenecks, with agents prioritizing customer needs.
“The time savings has been tremendous, it shaves minutes off calls. The larger the call volume, the more time we save. The accuracy has been incredible too, and it aids in enhancing our members’ trust.”
“The Knowledge Assistant is very helpful, I really see the value it provides our employees and members. The platform is easy to follow, and the features are fantastic.”