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See 100% of What's Happening in Your Institution
CoachQA evaluates every call against your actual SOPs: automating QA, flagging revenue opportunities, catching compliance risks, identifying fraud signals, detecting customer complaints, and giving managers an AI copilot for coaching. Complete operational intelligence all in one platform.
Manual QA Can't Keep Up
Most financial institutions review less than 1% of customer interactions. Managers coach based on a handful of calls while compliance risk, fraud signals, and revenue opportunities hide in the other 99%.
Sampling doesn't just miss problems. It creates false confidence.
OLD WAY
WITH COACHQA
<1% of calls reviewed
100% coverage
Generic scorecards
Evaluated against your actual SOPs
Problems found at audit
Issues caught in real time
Coaching based on gut feel
Coaching grounded in real data
One job: QA
Six high-value jobs in one platform
THE COACHQA DIFFERENCE
Deep Evaluation, Not Surface-Level QA
Legacy QA delivers volume without insight, keywords, tone scores, and generic feedback. CoachQA evaluates every conversation against your actual SOPs, scripts, and compliance requirements. It doesn't just listen. It understands context.
Powered by Retrieval-Augmented Evaluation and REALM™, Posh's responsible AI engine built for banking.
Powered by Retrieval-Augmented Evaluation and REALM™, Posh's responsible AI engine built for banking.
THE COACHQA DIFFERENCE
Deep Evaluation, Not Surface-Level QA
CoachQA doesn't rely on keywords or generic scoring. For every conversation, it dynamically retrieves the exact SOPs, scripts, and compliance requirements relevant to that interaction, then evaluates both what the agent said and what they should have said. Every score is grounded in real context, not assumptions.
Powered by Retrieval-Augmented Evaluation and REALM™, Posh's responsible AI engine built for banking.
What Changes When You See Everything
CoachQA does six things no legacy QA tool can do at once.
Automate QA
Evaluate 100% of interactions against your actual SOPs, no sampling, no blind spots
Stay Ahead of Risk
Flag compliance issues before they reach audit and detect social engineering attempts as they happen, not after the damage is done.
Anomaly Detection & Alerts
Automatic alerts when scores drop, sentiment shifts, or call volumes spike, before issues become systemic.
Flag Revenue Opportunities
Surface cross-sell and upsell moments at scale
Detect Customer Complaints
Spot emerging trends before they escalate
Give Managers an AI Copilot
Coach using real performance data, not gut feel
See the Impact on Your Operation
Today
4,000 interactions/week that go completely unreviewed
WITH COACHQA
100% coverage →
795 hours saved/week
ESTIMATED ANNUAL VALUE
$1.9M in manual review time saved, excluding revenue lift
Works with your stack and CCaaS platform. No vendor lock-in. No rip and replace.
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+ ANY VIA webhooks
COMPLIANT BY DESIGN
Built for regulated quality assurance from day one
Purpose-built for regulated industries that can't afford shortcuts on security, compliance, or data handling.
- 100% interaction coverage across every call and chat, not just random samples
- Zero PII persistence: SSNs, account numbers, and sensitive data automatically redacted before storage
- Compliance-ready audit trails with every score, flag, and coaching note fully traceable
- Review and re-analysis workflows with supervisor dispute reasoning and manual QA support
- SOP and best practice matching via semantic understanding, not just keywords
- SOC 2 ready architecture with encrypted data at rest and in transit
