AI Concepts

Learn how Posh leverages AI expertise to simplify telephony migration, ensuring financial institutions maximize value and minimize disruption.

How Pioneer Appalachia FCU handled 380,000+ calls with AI, cut its call center from three people to one, and gave 38 employees one source of truth.

Interra CU partnered with Posh to implement AI-powered Digital, Voice, and Knowledge Assistants, resulting in reduced call volume, improved staff efficiency, and an enhanced member experience.

Ion Bank uses Posh's AI Digital Assistant, Knowledge Assistant and Posh Answers to boost self-service, reduce calls, and streamline access to information for both customers and staff.

Learn how Metro CU uses Posh's full platform to create seamless member journeys and equip employees with the tools they need to succeed.

How Somerville's Credit Union Transformed Member Service With Posh Answers.

How Harvard Federal Credit Union prepared for a successful AI implementation.

When teams have the space to practice, they can deliver your credit union's policies with clarity and empathy.

Posh AI today announced a strategic referral partnership with Corelation.

Posh AI, a leader in advanced AI solutions for the banking industry, today announced the launch of Posh Answers.

Kathy Sianis, VP of Strategy & Advisory, is revolutionizing financial services with her expertise in AI and fintech. Her journey from banks, credit unions to AI strategy showcases her passion for innovation and client success.

Posh AI's cutting-edge tool combines purpose-built generative AI features with rigorous security practices to service any employee from frontline workers to loan officers and HR teams.

Take a look at our newest Forbes article, written by our co-founder and CEO, discussing how to operationalize internal expertise.

Former National Credit Union Administration (NCUA) Board Chairman Rodney E. Hood joins Posh AI's Board of Directors.

Improve satisfaction, net promoter scores and more with AI customer service solutions designed to elevate the user experience.

Don't miss Kathy Sianis, Posh's VP of FI Strategy, discussing the impact of AI on member experience on CUBroadcast.

Posh's Jack Henry Symitar integration lets AI handle balance, transaction, payment requests and more. See results from 5 credit unions and what to ask vendors.

Three years to a good collector is what happens when the only place to meet a hard call is a live one. How to size that cost, and shorten it.

Time to proficiency runs longer than most institutions measure, and the cost lands every day an agent is still getting up to speed. What slows training down, and what changes when practice stops depending on a trainer's calendar.

Most vendors go quiet after onboarding. How Posh runs implementation: two strategy sessions, a five-person team, and business reviews every three to four months.

Contact center attrition runs 30-45% a year and most agents leave within 12 months. What actually drives it, and the five things AI changes about the job.

Four risks that matter when deploying AI at a bank or credit union, the controls that mitigate each, and how to compare vendors when feature lists look identical.

Your customers and employees ask the same questions. Why unifying the knowledge layer beats running two AI projects, with data from 125+ institutions.

Deploy AI ahead of your next moment of change, not after. The seven transitions where timing matters most, with lead times and results from 9 institutions.

Most banks don't need to go all-in on AI. Here's how to start small, build confidence, and scale what works.

Community banks and credit unions can't afford their own AI research teams so Posh built one for all of them.

Every bank and credit union thinking about AI strategy eventually lands on the same question: Should we build or buy?

Learn how generative and agentic AI differ, and why combining them unlocks smarter, more autonomous customer experiences in banking.

Discover how AI voice assistants like Posh are revolutionizing banking customer service with 24/7 support, automation and personalized experiences.

With banking in its DNA, Posh Answers transforms your website into an AI help center to provide accurate, around-the-clock customer service.

The key to surviving and thriving in this technological revolution isn't just about innovation — it's about responsible innovation that builds long-term trust while navigating market pressures.

Balancing innovation with compliance is crucial for financial institutions. Discover insights from industry experts on how AI can help FIs innovate while staying compliant.

Ensure your financial institution is AI-ready. Learn how to assess, implement and future-proof your AI initiatives with Posh.

Recently, the White House dropped the Time is Money initiative. Learn how it affects financial institutions big and small—and how AI will keep you at the forefront of personalized customer experiences.

Join former NCUA chairman Rodney Hood for a look at why and how financial institutions should adopt AI as soon as possible.

Simplify AI management with the Posh Portal, your all-in-one platform for streamlined implementation, intelligence, and effortless management.

Building a custom generative AI solution is tempting but complex. Rapidly evolving tech, high costs, and the need for expertise make it challenging. Partnering with Posh ensures responsible AI, innovation, and ROI.

Discover how integrating conversational AI into IVR can revolutionize your FI contact center by reducing volume and increasing customer satisfaction.

Unlock the potential of AI with our C-Suite Guide. From exploring its applications to assessing readiness and finding the right partner, gain crucial insights and practical advice.

We'll take a look at the state of cybersecurity for FIs leveraging AI, diving into the challenges they face, best practices and key features to look for in an AI provider.

FIs using AI to solve business challenges will excel. Let's look at what's holding back your execs from AI implementation and how you can successfully talk about AI.

Explore the transformative role of chatbots in banking and discover key questions to consider before you buy.

Take an inside look at AI in lending: where it's been, where it's going and how to leverage each development confidently and efficiently.

Looking to leverage the revolutionary power of AI in banking? Here's everything you need to know about using AI for productivity in your call centers.

The recent advances in AI over the last year have changed expectations. A healthy adoption of generative AI in the banking industry creates more purposeful, value-driven experiences.

Discover how AI is transforming financial call centers with smarter workflows, better service, and lower costs — without replacing human agents.

Explore the transformative power of generative AI and large language models (LLMs) in the banking industry.

Dave Bergstein, the Director of Product at Posh, discusses ChatGPT and Posh.