Artificial Intelligence

Learn how Posh leverages AI expertise to simplify telephony migration, ensuring financial institutions maximize value and minimize disruption.

Discover how financial institutions can responsibly adopt AI, balancing innovation with compliance, security, and ethical considerations.

How Pioneer Appalachia FCU handled 380,000+ calls with AI, cut its call center from three people to one, and gave 38 employees one source of truth.

Navigating Change and Eliminating Friction: Camden National Bank's AI-Powered Customer Experience

Interra CU partnered with Posh to implement AI-powered Digital, Voice, and Knowledge Assistants, resulting in reduced call volume, improved staff efficiency, and an enhanced member experience.

Ion Bank uses Posh's AI Digital Assistant, Knowledge Assistant and Posh Answers to boost self-service, reduce calls, and streamline access to information for both customers and staff.

Learn how Metro CU uses Posh's full platform to create seamless member journeys and equip employees with the tools they need to succeed.

How Somerville's Credit Union Transformed Member Service With Posh Answers.

How Harvard Federal Credit Union prepared for a successful AI implementation.

The tech-focused One Nevada Credit Union found a way to serve members 24/7 with Posh's Conversational AI

When teams have the space to practice, they can deliver your credit union's policies with clarity and empathy.

Posh AI today announced a strategic referral partnership with Corelation.

Posh has been awarded the Banker's Choice Award at this year's ICBA ThinkTECH Showcase in Nashville. Selected by community banking leaders, the award recognizes the most promising fintech solution presented at the event.

CCUA and Posh team up to make cutting-edge AI solutions accessible and affordable for small and mid-sized credit unions, enhancing member experiences, boosting employee efficiency, and driving innovation across the credit union movement.

Posh AI, a leader in advanced AI solutions for the banking industry, today announced the launch of Posh Answers.

Kathy Sianis, VP of Strategy & Advisory, is revolutionizing financial services with her expertise in AI and fintech. Her journey from banks, credit unions to AI strategy showcases her passion for innovation and client success.

Posh AI's cutting-edge tool combines purpose-built generative AI features with rigorous security practices to service any employee from frontline workers to loan officers and HR teams.

Take a look at our newest Forbes article, written by our co-founder and CEO, discussing how to operationalize internal expertise.

Former National Credit Union Administration (NCUA) Board Chairman Rodney E. Hood joins Posh AI's Board of Directors.

Improve satisfaction, net promoter scores and more with AI customer service solutions designed to elevate the user experience.

Prestigious International Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companies

"We've built this technology to streamline the member experience—Learning from thousands of conversations, we've built a technology that streamlines the member experience, but still enabling human interaction when needed so credit unions can deliver the best member journey."

A banking AI platform runs every AI agent on one foundation. Here's what boards ask about it, from security and governance to integration and ROI.

Manual QA covers less than 5% of contact center calls. AI call scoring covers all of them. Here's what to look for before you buy.

How AI role-play training helps bank and credit union contact center teams build service readiness, coach consistently, and handle compliance conversations with confidence.

Posh's Jack Henry Symitar integration lets AI handle balance, transaction, payment requests and more. See results from 5 credit unions and what to ask vendors.

Three forces are converging on the human collections queue at once. What's left takes judgment, and judgment is the slowest thing to build.

Credit unions are containing half or more of inbound calls before an agent picks up. What containment means and what rate to expect.

Agencies optimize liquidation rate because it's the number they can see. Creditors run a different calculation, and these are the inputs.

Three years to a good collector is what happens when the only place to meet a hard call is a live one. How to size that cost, and shorten it.

Most vendors go quiet after onboarding. How Posh runs implementation: two strategy sessions, a five-person team, and business reviews every three to four months.

Contact center attrition runs 30-45% a year and most agents leave within 12 months. What actually drives it, and the five things AI changes about the job.

Gen Z and millennials report the same satisfaction as older customers and switch far more. What actually drives retention, with 2026 research and production data.

Most banks don't need to go all-in on AI. Here's how to start small, build confidence, and scale what works.

Community banks and credit unions can't afford their own AI research teams so Posh built one for all of them.

Responsible AI isn't a brake on progress, it's the foundation that lets progress scale safely. Here's how Posh helps financial institutions innovate with confidence.

Every bank and credit union thinking about AI strategy eventually lands on the same question: Should we build or buy?

Learn how to handle AI change management in your financial institution with practical tips for communication, training, and successful team adoption.

Learn how generative and agentic AI differ, and why combining them unlocks smarter, more autonomous customer experiences in banking.

Discover how AI voice assistants like Posh are revolutionizing banking customer service with 24/7 support, automation and personalized experiences.

Discover how 24/7 banking support powered by AI voice assistants transforms customer service with instant, scalable and cost-effective solutions.

Discover the ROI of voice AI in banking. Learn how Posh Voice Assistant saves costs, improves efficiency and enhances customer satisfaction.

With banking in its DNA, Posh Answers transforms your website into an AI help center to provide accurate, around-the-clock customer service.

The key to surviving and thriving in this technological revolution isn't just about innovation — it's about responsible innovation that builds long-term trust while navigating market pressures.

Discover why AI in banking is no longer optional. Industry leaders reveal how financial institutions can overcome barriers and start winning today.

Balancing innovation with compliance is crucial for financial institutions. Discover insights from industry experts on how AI can help FIs innovate while staying compliant.

The conversation around artificial intelligence has evolved, and for financial institutions, it's no longer a question of "if" but "when" and "how" to invest in AI.

Ensure your financial institution is AI-ready. Learn how to assess, implement and future-proof your AI initiatives with Posh.

Recently, the White House dropped the Time is Money initiative. Learn how it affects financial institutions big and small—and how AI will keep you at the forefront of personalized customer experiences.

Join former NCUA chairman Rodney Hood for a look at why and how financial institutions should adopt AI as soon as possible.

Voice technology is essential for the future of banking, enabling more flexible, accessible experiences. Here's how to leverage it effectively in your call center.

Building a custom generative AI solution is tempting but complex. Rapidly evolving tech, high costs, and the need for expertise make it challenging. Partnering with Posh ensures responsible AI, innovation, and ROI.

Discover how AI and knowledge management systems work together to streamline operational efficiency at your financial institution.

Discover how integrating conversational AI into IVR can revolutionize your FI contact center by reducing volume and increasing customer satisfaction.

Unlock the potential of AI with our C-Suite Guide. From exploring its applications to assessing readiness and finding the right partner, gain crucial insights and practical advice.

We'll take a look at the state of cybersecurity for FIs leveraging AI, diving into the challenges they face, best practices and key features to look for in an AI provider.

Take an inside look at AI in lending: where it's been, where it's going and how to leverage each development confidently and efficiently.

Looking to leverage the revolutionary power of AI in banking? Here's everything you need to know about using AI for productivity in your call centers.

The recent advances in AI over the last year have changed expectations. A healthy adoption of generative AI in the banking industry creates more purposeful, value-driven experiences.

Looking for an AI company to help power your bank's future? Discover the 10 questions that will tell you everything you need to know about an AI partner.

Discover how AI is transforming financial call centers with smarter workflows, better service, and lower costs — without replacing human agents.

2023 was a remarkable year of growth and success in the AI industry and at Posh AI, where our partners and clients enhanced customer experiences and operational efficiency through AI adoption.

AI has the potential to follow a similar pattern as other major technology shifts. In order to best see what may be yet to come, it's important to look back and see how AI has evolved thus far.

Thinking specifically about the impact on the financial sector, we have noticed a few key takeaways that leaders at financial institutions should pay close attention to.

We discuss how the future of AI in banking and beyond depends on the actions of AI engineers, policy-makers, and similar leaders to ensure a safe, responsible coexistence with AI.

Discover how Posh is addressing some of the most common risks in AI solutions to protect and secure our banking partners.

Explore the transformative power of generative AI and large language models (LLMs) in the banking industry.

Learn how community banks can overcome resource constraints, make informed decisions, and leverage a purpose-built AI partners to compete with larger banks in the rapidly evolving AI-driven banking landscape.

Explore the potential of generative AI in financial services. Discover how they differ from traditional keyword-based search engines.

Chatbots are everywhere. They are the mascot for conversational AI for a good reason.

As it stands, there are approximately 130+ million individuals who bank with credit unions. It is our goal to empower credit unions to reach every single one of those members.

At Posh, we've leveraged Conversational AI to transform customer service, starting at financial institutions. We work with dozens of banks and credit unions to automate their customer interactions 24/7, enhancing their overall customer experience while saving their contact centers time and money.

Dave Bergstein, the Director of Product at Posh, discusses ChatGPT and Posh.

Welcome to Posh's AI Academy Series!