Credit Unions

How Freedom First Credit Union traded an aging phone system for an AI-powered contact center, and got more out of it than they even expected.

Interra CU partnered with Posh to implement AI-powered Digital, Voice, and Knowledge Assistants, resulting in reduced call volume, improved staff efficiency, and an enhanced member experience.

How Somerville's Credit Union Transformed Member Service With Posh Answers.

Vystar Credit Union saved 22,000 hours while accelerating new employee onboarding by four times.

Florida Credit Union needed an effective replacement for their end-of-life bank-by-phone system and ensure the new offering would enhance the overall member experience, ultimately choosing Posh's Voice and Digital Assistants.

The tech-focused One Nevada Credit Union found a way to serve members 24/7 with Posh's Conversational AI

When teams have the space to practice, they can deliver your credit union's policies with clarity and empathy.

CCUA and Posh team up to make cutting-edge AI solutions accessible and affordable for small and mid-sized credit unions, enhancing member experiences, boosting employee efficiency, and driving innovation across the credit union movement.

Former National Credit Union Administration (NCUA) Board Chairman Rodney E. Hood joins Posh AI's Board of Directors.

Improve satisfaction, net promoter scores and more with AI customer service solutions designed to elevate the user experience.

Don't miss Kathy Sianis, Posh's VP of FI Strategy, discussing the impact of AI on member experience on CUBroadcast.

Posh Technologies is excited to announce its partnership with Inclusiv, an organization whose mission is to help low- and moderate-income people and communities achieve financial independence through credit unions, through their Financial Inclusion Technology (FIT) Center.

We're pleased to announce that 50 of our clients are operational with a collective total of over 80 Posh solutions.

This CUSO round comes alongside Posh's initial $27.5 million Series A funding, bringing the total funding to $31.7 million.

Credit unions are containing half or more of inbound calls before an agent picks up. What containment means and what rate to expect.

Deploy AI ahead of your next moment of change, not after. The seven transitions where timing matters most, with lead times and results from 9 institutions.

Join former NCUA chairman Rodney Hood for a look at why and how financial institutions should adopt AI as soon as possible.

Choosing an AI partner can be difficult in today's current landscape. Ensuring that you go live with a full set of engagements either digitally or by voice is critical.

Don't compromise moving to the cloud and adding conversational AI to your telephony systems. With Posh on your side, you can do both.

Discover how AI is transforming financial call centers with smarter workflows, better service, and lower costs — without replacing human agents.

2023 was a remarkable year of growth and success in the AI industry and at Posh AI, where our partners and clients enhanced customer experiences and operational efficiency through AI adoption.

Discover how conversational AI IVR is transforming member support for credit unions, reducing call volume, and improving customer satisfaction.

As it stands, there are approximately 130+ million individuals who bank with credit unions. It is our goal to empower credit unions to reach every single one of those members.

For banks and financial institutions, not being able to meet customers where they are, at the times that they need it, can be a huge hindrance to customer retention and overall sentiment.

At Posh, we've leveraged Conversational AI to transform customer service, starting at financial institutions. We work with dozens of banks and credit unions to automate their customer interactions 24/7, enhancing their overall customer experience while saving their contact centers time and money.

From CUSO funding, to the inaugural offsite, Posh has been busy making moves and changing the game.