Generative Al and Large Language Models: Applications Shaping the Banking Industry
Explore the transformative power of generative AI and large language models (LLMs) in the banking industry.
Chatbots: What They Can and Can’t Do
Chatbots are everywhere. They are the mascot for conversational AI for a good reason.
Automated vs Live Chats: What will the Future of Customer Service Look Like?
At Posh, we’ve leveraged Conversational AI to transform customer service, starting at financial institutions. We work with dozens of banks and credit unions to automate their customer interactions 24/7, enhancing their overall customer experience while saving their contact centers time and money.
Meet Luna: FirstLight's Digital and Voice Assistant
Luna is the first line of defense for FirstLight, answering all questions on their website and calls coming into the institution.
Evolution of Chatbots
Given how technologically advanced chatbots have become, many of us perceive them as a contemporary concept. However, these digital helpers have been around for more than half a century!
What to Consider When Purchasing a Chatbot
Most people have used a chatbot before and probably think of it as “that bubble that pops up when I’m purchasing a flight or having trouble processing a return.” What really is a chatbot, though?
My *Posh* Internship Experience
As I am wrapping up my 14-week internship with Posh Technologies, I have been able to reflect on my experiences and takeaways from this incredible opportunity.
