Chatbots

Luna is the first line of defense for FirstLight, answering all questions on their website and calls coming into the institution. 

Given how technologically advanced chatbots have become, many of us perceive them as a contemporary concept. However, these digital helpers have been around for more than half a century!

Most people have used a chatbot before and probably think of it as “that bubble that pops up when I’m purchasing a flight or having trouble processing a return.” What really is a chatbot, though?

As I am wrapping up my 14-week internship with Posh Technologies, I have been able to reflect on my experiences and takeaways from this incredible opportunity.

Conversational AI made it to the big screen in 2013 when Her premiered at movie theatres across the country.