A hallmark of an exceptional community bank or credit union has long been personalization. It’s what brands your institution as being unique and different from larger institutions and encourages customers to stay with your institution. AI makes translating the personal touch to digital experiences easy. Unlike older chatbots that answered questions with fixed, long paragraphs, AI bots create a specific and helpful response that looks and feels like you and your community.

Posh is excited to announce new features that leverage AI and generative AI in new and exciting ways that create new personalized experiences aligned to your brand and allow you to deploy solutions faster and more efficiently. 

Scripted Response Generation

It all starts in the Posh Portal, where you manage your AI experiences, review insights from customer interactions, and create new content. When new institutions kick off with Posh, they can leverage both posh’s pre-built intents—or categories of questions, such as queries around open hours—and manually add in their own custom intents. Either way, users have to manually enter in the responses, which requires coordinating with knowledge experts across the company to create unique answers to every intent.

Now, thanks to Scripted Response Generation, institutions can let AI do the hard work of building unique intents and responses tailored for your organization, cutting down on ramp-up time and getting you up and running faster. First, enter your website URL and upload any internal documentation that might give the AI all the answers you’d like intents to respond to. Then, describe the type of tone you want your AI assistants to answer in, such as confident, friendly, or personal. Posh then analyzes the information to populate a library of pre-built questions with scripted answers, from information about their own accounts or needing replacement debit cards. Not only does this accelerate your onboarding, but you can ensure all responses align to the brand that your customers know and love you for. 

Tailored Responses

Tailored Response takes the power of Generative AI to create personal experiences that make interacting with your online chatbots feel just as personal as talking to one of your frontline workers. Institutions have the option to enable Tailored Responses to allow Generative AI to create tailored answers based on the specific question someone asks. Tailored Responses lets your chatbots sound more natural during conversations, letting your customers feel like they’re interacting with a real person. For example, when someone asks about today’s hours, a scripted response would answer with the general intent around open hours, and would provide all open hours. With Tailored Responses, the answer simply responds with today’s open hours for a more personal touch.

Streamline Your Operations with AI Management

Natural sounding AI helps you thrive in digital and online banking interactions. It keeps you at the forefront of personalized experiences and differentiates you in the digital era. For more information about these new features, check out our video: