Cooperative Credit Union Association Partners with Posh to Democratize AI for Credit Unions of All Sizes

CCUA and Posh team up to make cutting-edge AI solutions accessible and affordable for small and mid-sized credit unions, enhancing member experiences, boosting employee efficiency, and driving innovation across the credit union movement.

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Marlborough, MA – The Cooperative Credit Union Association (CCUA) announces an innovative partnership with Posh, a leading provider of artificial intelligence (AI) solutions tailored to credit unions. Posh AI assistants empower frontline staff and transform member interactions, enabling credit unions to deliver exceptional service. This collaboration aims to empower small and mid-sized credit unions by making advanced AI technology accessible and affordable, ensuring they remain competitive in an evolving financial landscape.

 Posh, a pioneer in AI-driven solutions, is on a mission to democratize artificial intelligence. Through this partnership, CCUA credit unions with under $300M in assets under management (AUM) can access specially priced and packaged Posh AI solutions. These include Posh Answers, a member-facing website assistant, and Knowledge Assistant, an employee-facing knowledge tool. Additionally, the CCUA’s Small Credit Union Assistance Fund will help eligible members subsidize these tools, making it easier than ever for credit unions of all sizes to adopt cutting-edge technology, improve member support, streamline operations, and drive innovation.

 “Posh’s journey from its early days at the DCU Innovation Center to becoming a national fintech leader has been inspiring,” said Melissa Pomeroy, EVP and Chief Operating Officer at the CCUA. “This enhanced partnership reflects the Association’s dedication to addressing the challenges small credit unions encounter. By leveraging Posh’s innovative solutions, we’re equipping these institutions with powerful resources to drive growth and success in their communities.”

 "At Posh, we are driven by our mission to democratize AI, making transformative technology accessible and impactful for financial institutions of all sizes," said Karan Kashyap, Co-Founder and CEO of Posh. "This partnership with the CCUA exemplifies our commitment to collaborating with leagues to empower their entire membership base, from the smallest credit unions to the largest. Together, we’re ensuring that credit unions can innovate, enhance member experiences, and remain competitive in a rapidly changing financial landscape."

Benefits of Posh solutions for credit unions:

  • Enhanced Member Support & Marketing: Posh Answers provides an AI-powered assistant for credit union websites, offering instant, accurate responses to member inquiries, while boosting website engagement and enhancing the overall online experience.
  • Increased Employee Efficiency & Consistency: Knowledge Assistant empowers employees with immediate access to internal documents and resources, ensuring consistent and accurate responses while significantly reducing response times and enhancing workflow productivity.
  • Innovation at Scale: Credit unions gain access to transformative technology, ensuring they remain relevant and competitive.

“Posh has been an invaluable partner to CCUA, delivering innovative solutions tailored to the unique needs of member credit unions. In 2024, Somerville’s Credit Union introduced cutting-edge technology typically accessible only to larger institutions through this partnership,” said Ron Draper, CEO of Somerville’s Credit Union and CCUA board member. “The seamless integration enabled us to provide 24/7 AI service to our members without disrupting daily operations, demonstrating Posh’s commitment to being a truly reliable and transformative partner. With Posh in our corner, we can punch above our weight against even the biggest banks!”

 Posh’s roots in the credit union movement, including its early development, have informed its focus on serving institutions of all sizes. The CCUA and Posh have collaborated to bring powerful AI tools to small credit unions. This expanded partnership reinforces Posh’s dedication to empowering small credit unions while reflecting CCUA’s commitment to meeting the needs of its diverse membership.

 “Karan Kashyap, Co-Founder and CEO of Posh, has been instrumental in engaging with CCUA’s members, from CEO roundtables to his upcoming keynote at CU Accelerate,” Pomeroy added. “This partnership is a testament to our shared vision of advancing the credit union movement through innovation and collaboration.”

 For more information about this program or how to participate, visit www.ccua.org/posh or contact Posh at info@posh.ai

 About the Cooperative Credit Union Association: The Cooperative Credit Union Association (CCUA) is the leading regional trade organization, acting as the advocate for nearly 200 credit unions spanning Delaware, Massachusetts, New Hampshire, and Rhode Island. These member credit unions collectively manage assets exceeding $75 billion, serving a combined membership of over 4.8 million consumers. Visit www.ccua.org for more information.

 About Posh: Posh AI is committed to democratizing access to banking and accelerating the responsible adoption of AI for financial institutions, transforming how they serve their communities and employees. Powered by our proprietary platform, Posh AI assistants empower frontline staff and transform customer interactions. Purpose-built for financial services, Posh’s AI spans voice, digital, and knowledge channels, offering conversational customer service, 24/7 self-service, and increased employee efficiency. Supported by top AI and financial institution experts, Posh's solutions significantly enhance customer and employee experiences. Learn more about Posh at www.posh.ai and follow Posh on LinkedIn.

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Cooperative Credit Union Association Partners with Posh to Democratize AI for Credit Unions of All Sizes

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