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Copyright ©0000 Posh AI. All Rights Reserved.
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The AI Platform Designed to Delight Credit Union Members
Built to elevate member satisfaction, empower your team, and fulfill your mission. Posh is an AI CUSO committed to helping credit unions serve their members with care and confidence, through every call, conversation, and click. Whether you’re handling growing member expectations or supporting a leaner staff, Posh helps you deliver intelligent, human-centered service at scale.
Trusted by Credit Unions Like Yours
92%
decrease in answer times
4x
reduction in employee churn
93%
less time searching for answers
100%
compliance-ready
Made for Credit Union Leaders Who Put Members First
You're not just managing operations, you’re nurturing a community. Posh helps credit unions deliver the personal, responsive service members expect, while freeing staff to focus on what matters most: building trust and strengthening relationships.
Deliver Always-On,
Empathetic Member Service
Provide 24/7 support for routine questions and ensure first-call resolution through smart routing. Give members fast, accurate answers across all channels, without losing the personal touch.
Empower Staff with
AI-Driven Efficiency
Accelerate onboarding with personalized, role-based training and equip every team member with instant access to policies and procedures, freeing them to focus on building deeper member relationships.
Drive Operational Excellence
Without Overhead
Reduce reliance on third-party call centers, lower average handle times, and simplify deployment without disrupting member-facing systems.
Ensure Compliance Without Complexity
Stay audit-ready at all times with full transparency, built-in governance, and secure AI systems designed for credit unions.
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One Platform, Five Products That Work in Harmony
All connected through REALM™, our orchestration layer built specificallyfor banking-grade security, compliance, and knowledge management.
KNOWLEDGE ASSISTANT
Put every policy, procedure, and update at your team's fingertips
- Tailored responses by department, role, or channel
- Seamless integrations with documents, SharePoint, and more
- Cut search time from hours to seconds
- Full version control and audit trails
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TRAINING SIMULATOR
Modern onboarding and upskilling— at scale and on demand.
Train employees with personalized, real-world scenarios, on their schedule.
- Role-based learning paths
- Confidence tracking and knowledge reinforcement
- Reduces onboarding time without sacrificing quality
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DIGITAL ASSISTANT
Conversational self-service that extends your team
- Deploy on web, mobile, or digital banking
- Escalates seamlessly to staff
- Captures insights to improve member experience
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VOICE ASSISTANT
A smarter front line for your call center
- Handles routine calls with natural conversation
- Connects to your core for real-time answers
- Frees up staff to focus on complex needs
POSH ANSWERS
Turn your website into a member engagement tool
- Responds in real time with live site and knowledge base content
- Increases form completions, applications, and time on site
- Feels human, not robotic
Why Credit Unions Choose Posh
With 100+ deployments and counting, credit unions across the country are transforming member service with Posh. Whether it’s reducing call center load, improving NPS, or helping members get answers after hours, Posh delivers real outcomes for real communities.
77%
Containment rate
79%+
Reduction in
wait time
73%
Reduction in
abandonment
$15K
Per month saved
10%
Improvement in
NPS score
92%
decrease for average
time to answer
60%
of chat conversations managed
93%
reduction in call
abandonment rate
93%
call center approval rating
3.4%
decrease in abandonment rate
1,800
chats handled per month
86%
chat containment rate
1.5M+
calls handled
2M+
chats handled
$663K
annual savings
83%
containment rate
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66%
member conversations contained
210k
chats handled
$163K
annual savings
180K+
minutes saved
35%
of chats handled
after hours
201%
ROI
Trust & Security
Built for credit unions. Committed to trust.
Security, privacy, and compliance are at the core of everything we do. The Posh Trust Center offers transparency into our infrastructure, certifications, and responsible AI policies.
Learn more
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See What Posh Can Do for
Your Members
Serving your members better doesn't have to mean doing more with less—it means doing the right things, smarter.
Schedule your demo