Agentic AI in Action: Reimagining the Call Center with Smarter Voice Agents and a Look at What's Next in Employee Training

Building on our first session, Demystifying Agentic AI, join Posh Co-Founders Karan Kashyap and Matt McEachern for part two of our Agentic AI series focused on how financial institutions are modernizing their voice experiences with intelligent automation.

In this webinar, we'll explore how Posh Voice Assistants, powered by the REALM™ orchestration engine, deliver more natural, action-oriented conversations while staying grounded in trusted knowledge and compliant logic. We'll walk through how Agent Operating Procedures (AOPs) are transforming voice interactions from rigid scripts into fluid workflows that understand context, personalize responses, and get things done.

Plus, be among the first to see Posh's newest product in action: the AI-powered Training Simulator, now available. Purpose-built to deliver realistic, role-based scenarios, this solution is redefining agent training by helping employees respond with greater confidence, accuracy, and consistency. Learn how banks and credit unions are using it to elevate internal service alongside their customer-facing automation.

Whether you're advancing your AI strategy or just beginning, this session will offer practical insights and product demos designed to help your institution move from reactive service to intelligent engagement.