Serving Customers Seamlessly Through Change: How AI Elevated Camden's Caller Experience During a Major Transition

Change is never easy, especially for your customers. In Part Two of our exclusive webinar series, we're diving deeper into how AI can help financial institutions manage and improve service experiences, even during moments of major transformation.

Join Kathy Sianis, VP of Client Success and Partnerships at Posh, and Melodie Myers, VP and Customer Care Center Manager at Camden National Bank, as they share how Camden used Posh's AI solutions to reduce friction, maintain service quality, and even elevate the caller experience during a significant merger.

This session focuses on the shift from managing internal call center workflows to reimagining the caller's journey from reducing wait times and simplifying menus to delivering consistent support across channels, even as internal processes evolve.

Whether you're just starting with AI or preparing for a significant operational change, you'll walk away with clear, real-world insights from a bank that's been through it.

Key Takeaways:
- Hear how Camden National Bank used AI to maintain customer service continuity and satisfaction during a merger.
- Learn what it means to move from a call center model to a caller-first experience, without adding operational burden.
- Discover tools like AI-powered call routing, knowledge assistants, and appointment scheduling that reduce strain on staff and delight customers.