The hype cycle is over. AI is in production at credit unions, resolving member inquiries, automating back-office workflows, and delivering outcomes that show up on the scorecard. The question is no longer whether to adopt AI, but how to deploy it in ways that are secure, governed, and built to scale.In this session, Karan Kashyap, Co-founder & CEO at Posh, will share where AI is headed and what it means for credit unions on Symitar. Through real use cases and outcomes, Karan will show how Posh's AI Agentic Workforce, powered by Operating Procedures, goes beyond conversation to actually getting work done across member service and internal teams. You will leave knowing exactly how to move from experimentation to execution.

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