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Delight Every Caller With our Voice Agent
Transform wait times into wow moments with AI that actually understands banking.
Posh Voice delivers 24/7, human-like conversations that resolve issues, not just answer questions. It understands intent, adapts to context, and takes action, just like your best-trained agent.
Mini-agents for Specific Needs, or the Full Voice Agent
Not every institution needs a full Voice Agent on day one. Start with mini-agents: focused, policy-driven workflows you can deploy in your voice channel for the tasks that matter most.
Powered by Operating Procedures, mini-agents are governed and measurable - fast to launch, easy to scale, and built for ROI from day one.
The difference between mini-agents and the full Voice Agent is scope, not capability. Every mini-agent meets the same security, compliance, and quality standards.
Mini-Agent: Savings Guidance
Helps customers compare account options, explains differences clearly, and hands off to a specialist with full context, all in Spanish.
Mini-Agent: Secure Bill Pay
Authenticates the caller, processes a credit card payment, handles amount changes, and adapts naturally to interruptions.
Mini-Agent: Transfers & Recurring Payments
Answers branch questions, manages interruptions, completes secure login, adjusts transfer amounts, and sets up recurring transfers.
Explore our
Mini-Agents in Action
Explore our
mini-agents in action
See how individual mini-agents handle real banking tasks, from product guidance to payments to secure transfers, with natural, human-like conversations that adapt on the fly.
CLIENT STORIES
The Results Speak for Themselves
Customers don’t compare you to other financial institutions, they compare you to Amazon. They expect instant answers, zero friction, and a personal touch. Posh enables you to exceed those expectations and foster lifelong loyalty.
Solve 91% of requests without a live agent
Reduce the cost of overflow calls by 63%
Cut employee onboarding time by 4x
Save 225K in third-party costs each year
Cut employee turnover by 3x
Reduce abandon rates by 93%
What Sets Our Voice Agent Apart for Financial Institutions
More than a bot. Your Voice Agent listens, adapts, and delivers outcomes, even after business hours. Customers don’t always stay on the perfectly scripted “happy path.” Our Voice Agent handles interruptions, mid-sentence changes, background noise, and off-topic comments, without breaking, freezing, or looping.
Fastest Time-to-Value in the Industry
Other voice AI solutions take 6-12 months to launch. Posh Voice goes live in weeks.
- Ingests your website, documents, and policies to power responses instantly
- Proven implementation playbooks built specifically for banking
- US-based deployment team that speaks your language
- Works with all major contact center platforms: NICE CXone, Genesys Cloud, RingCentral, Five9, and more
- Integrates with your core system: Symitar, Fiserv, Corelation, Jack Henry, and others
Your Voice Agent plugs into your phone system. No vendor lock-in. No starting from scratch.
Full Control, No Developers Needed
Once live, you stay in control. Our platform is built for flexibility and self-service so you can adapt to your institution’s evolving needs.
- Easily update responses, call flows, hours, and routing rules anytime
- Configure service hours, holidays, and exceptions with intuitive scheduling tools
- Build new customer journeys tailored to your institution’s goals
Conversations That Adapt Like Your Best Agent
Here's what separates Posh Voice from rigid IVR systems and basic chatbots: it doesn't break when customers go off-script. Real people interrupt. They change their mind mid-sentence. They have noisy backgrounds. They ask tangential questions. Your Voice Agent handles all of it without freezing, looping, or forcing customers back to a main menu.
- Natural, human-like dialogue
- Recalculates the next step instantly
- Stays on-policy for every interaction
- Adjusts tone and responses based on context
This is more than a bot. It’s a compliant, conversational AI employee.
Execute Secure Banking Tasks Seamlessly
Offer real self-service without compromising security, compliance, or trust. Each workflow is powered by mini-agents that run individually or as part of your complete Voice Agent.
- Balance checks, loan payoffs, transfers, stop payments
- Card controls, travel notices, profile updates
- MFA, OTP, and PIN-based authentication
- Strict, deterministic flows for regulated or sensitive tasks
- Smart exception handling and human handoff with full context
Transparency That Drives Action
Turn conversations into strategy, and unlock smarter service decisions. See what’s happening, improve what matters.
- Every interaction is logged and searchable
- Monitor call volume, containment, drop-off trends, and topic engagement
- Identify where flows succeed, and where to optimize
- Turn live customer data into better journeys, policies, and outcomes
All Core Banking Functions.
A Single Voice Agent.
The Posh Voice Agent handles the full spectrum of your institution's needs. Deploy mini-agents individually for specific workflows, or orchestrate them all together as your complete solution.
Holistic Account Management
The problem: Customers wait on hold for simple balance inquiries, pending transactions, or recent activity.
The solution: Your Voice Agent provides instant access to all account details—balances, transaction histories, pending activity, interest information, and holds.
The result: Customers get answers in seconds, even at 9 PM on a Sunday. Your staff focuses on complex requests.
Automated Services
The problem: High-touch service tasks like stop payments and check verifications tie up your team.
The solution: AI automates check stop payments, check withdrawals, and merchant-facing check verifications.
The result: Faster service, fewer errors, and agents freed up for relationship-building.
End-to-End Lending
The problem: Customers can't get loan information outside business hours, leading to frustration and delays.
The solution: Your Voice Agent handles the entire loan lifecycle—payoff quotes, payment processing, transaction history, and maturity dates.
The result: Loans move faster. Customers feel supported. Your team closes more business.
Bank-Grade Infrastructure From Day One
Designed to work with your systems, not against them.
Core & Contact Center Integrations
Works with NICECXone, Genesys Cloud, RingCentral, Symitar, Fiserv, Corelation, and more.
Dynamic Knowledge Ingestion
Our Voice Agent uses your website, docs, and PDFs as live sources to keep answers current and accurate.
Proactive Gap Detection
Our system flags content gaps so you’re always covered, without hunting through transcripts.
Real-Time Updates via Posh Portal
Change flows, edit responses, and add new knowledge instantly, no dev tickets required.
Powered by REALM™:
Responsible AI Built for Banking
Unlike rigid IVR systems that hard-code the "happy path," REALM™ is our governed orchestration layer that adapts to reality. Your AI follows your rules. Every time. No exceptions.
Compliance-First
All responses follow your guidelines, traceable, controllable, and audit-ready.
Compliance-First
All responses follow your guidelines, traceable, controllable, and audit-ready.
Knowledge-Driven
Built from your real content: rates, policies, FAQs, and more.
Knowledge-Driven
Built from your real content: rates, policies, FAQs, and more.
Agentic Execution
AI that interprets, adapts, and executes with context awareness and institutional memory.
Agentic Execution
AI that interprets, adapts, and executes with context awareness and institutional memory.