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Delight Every Caller With our Voice Agent
Transform customer service. Deliver real results.
Posh Voice empowers your contact center with 24/7, human-like banking conversations that resolve issues, not just answer questions. It understands intent, adapts to context, and takes action, just like your best-trained agent.
Branch info in Spanish
Rocio contacts her financial institution in Spanish to inquire about the Orlando branch hours and is offered a text message with the details.
Seamless Routing to Mortgage Specialist
Jenn explores her financial institution’s mortgage loan options and connects seamlessly to a specialist with full context for assistance.
Secure Balance and Loan Payments
Izzy checks his account balance and transfers funds to pay off a loan by securely logging in with a one-time password.
Explore our Voice Agent in Action
Try It Yourself
Explore Voice AI in Action
See how Posh powers real banking interactions, from checking balances to transferring funds to routing loan inquiries, with seamless, human-like conversations. Watch it adapt on the fly, handle interruptions, and securely complete resolutions every time.
Built for Banking. Built for Reality.
More than a bot. Your Voice Assistant listens, adapts, and delivers outcomes, even after business hours. Customers don’t always stay on the perfectly scripted “happy path.” Our Voice Agent handles interruptions, mid-sentence changes, background noise, and off-topic comments, without breaking, freezing, or looping.
Fastest Time-to-Value in the Industry
Launch your Voice Assistant in months, not quarters. Our US-based implementation team partners with you at every step to accelerate deployment without sacrificing quality.
- Go live faster than any competitor
- Ingests your website and documents to quickly power your agent
- Proven playbooks for smooth, secure rollouts
Full Control, No Developers Needed
Once live, you stay in control. Our platform is built for flexibility and self-service so you can adapt to your institution’s evolving needs.
- Easily update responses, call flows, hours, and routing rules anytime
- Configure service hours, holidays, and exceptions with intuitive scheduling tools
- Build new customer journeys tailored to your institution’s goals
Conversations that Feel Natural and Drive Results
Every caller gets a smart, human-like experience. No scripts, no doom loops.
- Adapts mid-sentence, handles interruptions and background noise
- Recalculates in real time for complex tasks like payments or transfers
- Responds with concise, brand-aligned answers that move the conversation forward
Secure Banking Tasks, Seamlessly Executed
Offer more self-service, without sacrificing trust, compliance, or control. Built for more than Q&A, ready for real banking.
- Deep integrations enable automated balance checks, loan payoffs, stop payments, & more
- Identity verification via PIN or one-time passcode (OTP) via text for authenticated flows
- Strict, guided flows for sensitive or regulated tasks, or allow natural conversation. You control the tone, logic, and flexibility.
- Smart routing handles exceptions, risk scenarios, and escalations with full context
Transparency That Drives Action
Turn conversations into strategy, and unlock smarter service decisions. See what’s happening, improve what matters.
- Every interaction is logged and searchable
- Monitor call volume, containment, drop-off trends, and topic engagement
- Identify where flows succeed, and where to optimize
- Turn live customer data into better journeys, policies, and outcomes
Elevate Customer Experience and Business Outcomes
Your contact center isn’t just a cost center, it’s your brand’s front line.
With Posh Voice AI, you deliver faster, more consistent service across every interaction while freeing your staff to focus on high-value conversations.
Great customer experience isn’t just a goal, it’s your growth engine.
Meet customer expectations for speed, convenience, and personalization
Reduce friction from long hold times and repetitive questions
Provide real-time, helpful responses even after business hours
Improve satisfaction and loyalty with seamless service in every language
Scale your support without scaling your headcount
CLIENT STORIES
Outcomes That Prove the Difference
Customers don’t compare you to other financial institutions, they compare you to Amazon. They expect instant answers, zero friction, and a personal touch. Posh enables you to exceed those expectations and foster lifelong loyalty.
Reduce speed to answer by 92%
Solve 91% of requests without a live agent
Reduce the cost of overflow calls by 63%
Achieve up to 97% call center approval rating
Save 225K in third-party costs each year
Cut employee onboarding time by 4x
Cut employee turnover by 3x
Reduce abandon rates by 93%
All Core Banking Functions.
A Single Voice Agent.
Our voice assistant is built to handle the full spectrum of your institution's needs. We provide a single, integrated platform that allows your customers to manage their financial life with a simple conversation.
Holistic Account Management
Customers can access all key account details in real-time, from current balances and transaction histories to pending activity, interest information, and account holds.
Automated Services
Our AI automates high-touch service requests, including check stop payments, check withdrawals, and even merchant-facing check verifications.
End-to-End Lending
From providing a loan payoff quote to processing a full loan payoff, our solution handles the entire loan lifecycle, including accessing transaction history and maturity dates.
Bank-Grade Infrastructure From Day One
Designed to work with your systems, not against them.
Core & Contact Center Integrations
Works with NICECXone, Genesys Cloud, RingCentral, Symitar, Fiserv, Corelation, and more.
Dynamic Knowledge Ingestion
Works with NICECXone, Genesys Cloud, RingCentral, Symitar, Fiserv, Corelation, and more.
Proactive Gap Detection
Our system flags content gaps so you’re always covered, without hunting through transcripts.
Real-Time Updates via Posh Portal
Change flows, edit responses, and add new knowledge instantly, no dev tickets required.
Built With Responsible AI at the Core
Every interaction reflects your knowledge, policies, and values, at scale.
REALM™ is our governed orchestration layer purpose-built for banking. Unlike static bots that hard-code the “happy path,” REALM orchestrates LLMs, structured content, and your institution’s policies so your AI adapts to reality, not the other way around.
Compliance-First
All responses follow your guidelines, traceable, controllable, and audit-ready.
Compliance-First
All responses follow your guidelines, traceable, controllable, and audit-ready.
Knowledge-Driven
Built from your real content: rates, policies, FAQs, and more.
Knowledge-Driven
Built from your real content: rates, policies, FAQs, and more.
Agentic Execution
AI that interprets, adapts, and executes with context awareness and institutional memory.
Agentic Execution
AI that interprets, adapts, and executes with context awareness and institutional memory.