BOSTON, Mass. (June 21, 2023) – Posh, the conversational AI provider for banks and credit unions, today announced that it has been selected as the winner of the “Best Conversational Interface” award in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market.
Posh’s conversational AI spans voice and digital channels to alleviate call volume and wait times. Posh provides customers 24/7 access to self-service banking and lead-generation opportunities. Posh powers smarter experiences across websites, apps, banking portals, and voice while also offering actionable insights that help create even stronger conversations over time.
The platform also gives access to detailed analytics and information needed to identify problems and improve customer service. Users can track conversation topics, resolve coverage gaps as they develop, read full conversation transcripts and segment data for custom reporting. Posh’s AI is also able to seamlessly integrate with a number of solutions, banking systems and software.
“We saw a huge opportunity to help banks and credit unions unlock their full potential while also prioritizing an integral part of any business - customer service and VIP experience. It’s our mission to make it a feasible reality to democratize access to cutting-edge AI technology for the banking domain,” said Karan Kashyap, CEO and co-founder of Posh. “As we’ve grown, we’re grateful to be recognized as AI Breakthroughs’ ‘Best Conversational Interface’ winner.”
“Through automation and conversational AI, the Posh Platform brings the power of conversational AI to banks and credit unions. Typical AI platforms struggle to keep up and get hung up on key banking terms. Posh digital assistants understand the language of banking, so users stay engaged with the conversation,” said James Johnson, managing director of AI Breakthrough. “Congratulations to Posh - they understand that conversational AI is essential for banks and credit unions, where customers expect instant, all-hours support. By freeing up agents, financial institutions can build personal relationships and focus on valuable interactions.”
At Posh, we believe in democratizing access to banking and empowering financial institutions with the benefits of conversational AI. Posh offers Conversational AI solutions to allow financial institution contact centers and front lines to better serve their communities. Posh’s conversational AI (spanning voice and digital channels) alleviates call volume and long wait times in favor of warm, conversational customer self-service while allowing for 24/7 access to banking services and lead-generation opportunities without compromising VIP customer service. Posh Technologies was founded in 2018 by Karan Kashyap and Matt McEachern, based in Boston, Massachusetts. Posh has raised $36M in financing from leading fintech VCs like Canapi, JAM FINTOP, Curql, CUNA Mutual’s CMFG Ventures, as well as nearly 30 individual credit unions who have invested directly into Posh.
About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Computer Vision and more. For more information visit AIBreakthroughAwards.com.
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