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AI Chatbot and Digital Assistant for Credit Unions and Community Banks
Posh Digital Assistant is an AI chatbot for credit union and community bank websites and mobile apps that answers customers questions and handles routine banking tasks 24/7, without a human.
65% of banking customers prefer digital support
FIs with
stronger digital
grow 3x faster
stronger digital
grow 3x faster
Chat access drives higher satisfaction and loyalty
Talk to the Assistant, Right Here on This Page
Want to see what Posh Digital Assistant is really like? Open the chat button in the corner of your screen to try it live. Ask it about branch hours, account types, or how it works.
How the Digital Assistant handles customer questions across web and mobile
Conversational AI That Understands, Responds, and Resolves. Customers don’t want to search, they want answers. Skip the static FAQs and slow forms. Deliver conversational support that feels effortless.
Launch Fast and Stay in Control
Go live in weeks and adapt on the fly:
- Ingests your website and documents to answer questions and fill knowledge gaps
- Customize tone, language, and escalation logic to match your brand
- Update answers, flows, and links in real time through the Posh Portal
- Our US-based implementation team partners with you from kickoff and stays with you long after launch
Conversations that Feel Effortless
Digital interactions that feel human, without strain:
- Responds with short, concise, helpful answers tailored to each question
- Handles off-topic small talk and gently redirects to the task
- Clarifies unclear questions instead of defaulting to “I’m not sure”
- Links directly to product pages, applications, or help centers for fast action
Insights that Improve Every Interaction
Turn digital conversations into better journeys and stronger CX.
- Every chat is logged and searchable
- See which topics drive volume, escalation, and drop-off
- Identify where users thrive and where the experience can be improved
- Use real-time data to refine flows and improve self-service
Elevate Digital Experience and Accelerate Growth
Modern support isn’t just reactive, it’s a growth driver. With Posh Digital Assistant, you can:
- Help customers complete tasks quickly, right from your website or app
- Reduce wait times, deflect routine volume, and free up your agents
- Increase customer satisfaction with fast, personalized, always-on service
- Use insights from every interaction to refine digital journeys and improve CX strategy
CLIENT STORIES
Proven Results with Posh Digital Assistant
Wait time reduced by 79%
44% chats resolved after hours
Saving roughly $15K+ on staff per month
99% containment rate
86% chat containment rate
73% decrease in abandonment rate
95% containment rate
10% increase in NPS score
See Why They Call It a Game Changer
Frequently Asked Questions
Can the Digital Assistant integrate with an existing live chat solution?
Yes. When a conversation needs a human, Posh Digital Assistant hands off with full context. The agent sees the full conversation history so customers never have to repeat themselves. Sound Credit Union reported a 73% decrease in abandonment rate and a 10% NPS increase after deploying the Digital Assistant.
Can Posh Digital Assistant follow users as they navigate different pages on a website?
Yes. The Digital Assistant travels with customers as they move through your website, maintaining conversation context across pages. A customer can start a question on your home page and continue it on your loan page without the chat resetting or losing context.
What results have financial institutions seen with Posh Digital Assistant?
Results from live deployments include: wait time reduced by 79% at Sound CU, 44% of chats resolved after hours at Ion Bank, a 99% containment rate at FirstLight, a 95% containment rate at Ion Bank, and roughly $15,000+ saved on staff costs per month at Sound CU.
How does Posh Digital Assistant differ from Posh Answers?
Posh Digital Assistant is a conversational chatbot embedded in your website or app that guides customers through multi-step interactions and handles routine banking tasks. Posh Answers is an AI-powered search bar that surfaces direct answers from your existing website content without replacing your navigation. The two can be deployed together or separately.