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AI for Contact Centers
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Create faster, more human-like phone experiences, with instant answers and intelligent handoffs.

AI for Customer Self-Service
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Empower customers to get things done on their own - anytime, from any device, no wait required.

AI for Every Channel
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Deliver consistent, intuitive support across voice, chat, and search all from one intelligent brain.

AI for Digital Support
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Make online and mobile banking feel effortless, responsive, and always on.

AI for Smarter Search
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Turn every question, internal or external, into an instant, accurate, and confidence-building answer.

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Voice Assistant
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A 24/7 talking AI assistant to answer FAQs, route calls and automate banking transactions.

Digital Assistant
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24/7 customer service, guiding your customers through the digital wonderland, day and night!

Posh Answers
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Transform your website search, turning every page into an AI-powered help center.

Portal
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The leading portal for AI management.

Employee-Facing

Training Simulator
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Realistic, AI-driven training scenarios tailored to every role.

Knowledge Assistant
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Provide employees with quick and efficient access to information.

Portal
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The leading portal for AI management.

Who We Help

Who We Help

AI for Banks
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Empower Employees and Customers with AI-Enhanced Service

AI for Credit Unions
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AI-Enhanced Member and Employee Experiences

Who We Are

Who We Are

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Why Posh
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We help financial institutions bring customer experience to life one conversation at a time.

Meet the Posh Team
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We're a team of 100+ with a common passion for creating better digital experiences in banking.

Mission & Values
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Get to know who Posh is—the things that guide us and fuel our work.

Careers
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Check out our latest career opportunities, we hope you join us!

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Posh Portal
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The leading no-code portal for AI management.

Integrations
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Seamless integrations into your existing solutions.

Trust at Posh
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Security, privacy, and compliance.

Posh Platform is AI for Banking
Posh Platform
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The first-and-only AI platform built for Financial Institutions by financial and AI experts.

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Industry insights from the experts at Posh on all things AI and banking.

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Stay up to date on all of the Posh.ai events and webinars.

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Explore our latest infographics for captivating visual narratives.

Client Stories
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Learn how Posh has helped 100+ banks and credit unions just like yours.

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Client Stories

Posh Customer Stories and more.

Client Story: First Heritage Federal Credit Union

Learn how First Heritage FCU uses Posh’s Knowledge Assistant and Posh Answers to centralize information, improve service, and gain insights.

Client Story: First Heritage Federal Credit Union

Learn how First Heritage FCU uses Posh’s Knowledge Assistant and Posh Answers to centralize information, improve service, and gain insights.

Client Story: Pioneer Appalachia Federal Credit Union

Penny, Pioneer’s AI Assistant, fuels efficiency, trims costs, and brings personalized service to members no matter how far they live from a branch.

Client Story: Pioneer Appalachia Federal Credit Union

Penny, Pioneer’s AI Assistant, fuels efficiency, trims costs, and brings personalized service to members no matter how far they live from a branch.

Client Story: Farmers and Bank Trust

Farmers Bank & Trust Empowers Staff with Instant Answers from Knowledge Assistant

Client Story: Farmers and Bank Trust

Farmers Bank & Trust Empowers Staff with Instant Answers from Knowledge Assistant

Client Story: Camden National Bank

Navigating Change and Eliminating Friction: Camden National Bank’s AI-Powered Customer Experience

Client Story: Camden National Bank

Navigating Change and Eliminating Friction: Camden National Bank’s AI-Powered Customer Experience

Client Story: Interra Credit Union

Interra CU partnered with Posh to implement AI-powered Digital, Voice, and Knowledge Assistants, resulting in reduced call volume, improved staff efficiency, and an enhanced member experience.

Client Story: Interra Credit Union

Interra CU partnered with Posh to implement AI-powered Digital, Voice, and Knowledge Assistants, resulting in reduced call volume, improved staff efficiency, and an enhanced member experience.

Client Story: Ion Bank

Ion Bank uses Posh’s AI Digital Assistant, Knowledge Assistant and Posh Answers to boost self-service, reduce calls, and streamline access to information for both customers and staff.

Client Story: Ion Bank

Ion Bank uses Posh’s AI Digital Assistant, Knowledge Assistant and Posh Answers to boost self-service, reduce calls, and streamline access to information for both customers and staff.

Client Story: Metro Credit Union

Learn how Metro CU uses Posh’s full platform to create seamless member journeys and equip employees with the tools they need to succeed.

Client Story: Metro Credit Union

Learn how Metro CU uses Posh’s full platform to create seamless member journeys and equip employees with the tools they need to succeed.

Client Story: Hudson Valley Credit Union

Hudson Valley Federal Credit Union's use of Posh's Digital Assistant and Knowledge Assistant offers 24/7 support to members, has saved over 200K minutes, and removes repetitive requests allowing employees to build better relationships.

Client Story: Hudson Valley Credit Union

Hudson Valley Federal Credit Union's use of Posh's Digital Assistant and Knowledge Assistant offers 24/7 support to members, has saved over 200K minutes, and removes repetitive requests allowing employees to build better relationships.

Client Story: Somerville's Credit Union

How Somerville’s Credit Union Transformed Member Service With Posh Answers.

Client Story: Somerville's Credit Union

How Somerville’s Credit Union Transformed Member Service With Posh Answers.

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Client Story: Freedom First Credit Union
Client Stories

Client Story: Freedom First Credit Union

Freedom First’s AI bot Ginny manages over 25,000 calls a month and saves the company over $225,000 in third-party costs every year.

Client Story: Associated Credit Union of Texas
Client Stories

Client Story: Associated Credit Union of Texas

After launching Posh's full suite, ACU of Texas managed a 93% decrease in call abandon rates, 97% call center approval rating + more.

Client Story: Florida Credit Union
Client Stories

Client Story: Florida Credit Union

Florida Credit Union needed an effective replacement for their end-of-life bank-by-phone system and ensure the new offering would enhance the overall member experience, ultimately choosing Posh's Voice and Digital Assistants.

Client Story: Citadel Credit Union
Client Stories

Client Story: Citadel Credit Union

Citadel CUs deployment of Posh's Digital and Voice Assistant has enabled the handling of 1M+ calls, $660k saved in a year, and an increase of 6 NPS points.

Client Story: Hudson Valley Credit Union
Client Stories

Client Story: Hudson Valley Credit Union

Hudson Valley Federal Credit Union's use of Posh's Digital Assistant and Knowledge Assistant offers 24/7 support to members, has saved over 200K minutes, and removes repetitive requests allowing employees to build better relationships.

Client Story: One Nevada Credit Union
Client Stories

Client Story: One Nevada Credit Union

The tech-focused One Nevada Credit Union found a way to serve members 24/7 with Posh's Conversational AI

Client Story: FirstLight Federal Credit Union
Client Stories

Client Story: FirstLight Federal Credit Union

Luna, Posh's Digital and Voice Assistant, is the first line of defense for FirstLight, answering all questions on their website and calls coming into the institution. 

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Client Stories

Client Story: First Heritage Federal Credit Union

Learn how First Heritage FCU uses Posh’s Knowledge Assistant and Posh Answers to centralize information, improve service, and gain insights.

Blog

AI Trends in Banking

Explore nine essential AI trends in banking and how your organization can leverage them to its advantage.

Blog

7 Strategic Moments to Deploy AI in Your Bank or Credit Union

In our eBook 7 Strategic Moments to Deploy AI in Your Bank or Credit Union, we outline the three categories of change and seven key moments when AI implementation makes the biggest impact.

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