Client Stories

Sound Credit Union partnered with Posh to launch 24/7 digital self-service across web, online, and mobile, reducing wait times and abandonment while saving $15K+ per month.

Reinventing Training: How Four Credit Unions Scaled Learning, Boosted Confidence, and Inspired Creativity with Posh's AI Training Simulator

Learn how First Heritage FCU uses Posh's Knowledge Assistant and Posh Answers to centralize information, improve service, and gain insights.

Penny, Pioneer's AI Assistant, fuels efficiency, trims costs, and brings personalized service to members no matter how far they live from a branch.

Farmers Bank & Trust Empowers Staff with Instant Answers from Knowledge Assistant

Interra CU partnered with Posh to implement AI-powered Digital, Voice, and Knowledge Assistants, resulting in reduced call volume, improved staff efficiency, and an enhanced member experience.

Ion Bank uses Posh's AI Digital Assistant, Knowledge Assistant and Posh Answers to boost self-service, reduce calls, and streamline access to information for both customers and staff.

Learn how Metro CU uses Posh's full platform to create seamless member journeys and equip employees with the tools they need to succeed.

Hudson Valley Federal Credit Union's use of Posh's Digital Assistant and Knowledge Assistant offers 24/7 support to members, has saved over 200K minutes, and removes repetitive requests allowing employees to build better relationships.

How Somerville's Credit Union Transformed Member Service With Posh Answers.

How Harvard Federal Credit Union prepared for a successful AI implementation.

Vystar Credit Union saved 22,000 hours while accelerating new employee onboarding by four times.

Freedom First's AI bot Ginny manages over 25,000 calls a month and saves the company over $225,000 in third-party costs every year.

After launching Posh's full suite, ACU of Texas managed a 93% decrease in call abandon rates, 97% call center approval rating + more.

Florida Credit Union needed an effective replacement for their end-of-life bank-by-phone system and ensure the new offering would enhance the overall member experience, ultimately choosing Posh's Voice and Digital Assistants.

Citadel CUs deployment of Posh's Digital and Voice Assistant has enabled the handling of 1M+ calls, $660k saved in a year, and an increase of 6 NPS points.

The tech-focused One Nevada Credit Union found a way to serve members 24/7 with Posh's Conversational AI

Luna, Posh's Digital and Voice Assistant, is the first line of defense for FirstLight, answering all questions on their website and calls coming into the institution.