The Customer Experience Gaps Banks and Credit Unions Can’t Ignore
What the CX20 Report reveals about customer expectations in 2025, and why closing the right gaps matters more than ever.
Posh general blog news, updates and more.
Given how technologically advanced chatbots have become, many of us perceive them as a contemporary concept. However, these digital helpers have been around for more than half a century!
Given how technologically advanced chatbots have become, many of us perceive them as a contemporary concept. However, these digital helpers have been around for more than half a century!
CSRF, which stands for Cross-Site Request Forgery, is a common attack vector for vulnerable web applications with potentially catastrophic consequences.
CSRF, which stands for Cross-Site Request Forgery, is a common attack vector for vulnerable web applications with potentially catastrophic consequences.
Welcome to Posh’s AI Academy Series!
Welcome to Posh’s AI Academy Series!
Welcome back to Posh’s AI Academy series.
Welcome back to Posh’s AI Academy series.
Part 2 of 3 of the Meet Posh’s NLP team series. Even though I’ve lived in the Northeast for the past decade and a half, Michelle Fullwood — Principal Research Scientist at Posh — spots a tell-tale vowel pattern in my accent that tells her I grew up outside the region.
Part 2 of 3 of the Meet Posh’s NLP team series. Even though I’ve lived in the Northeast for the past decade and a half, Michelle Fullwood — Principal Research Scientist at Posh — spots a tell-tale vowel pattern in my accent that tells her I grew up outside the region.
Have you ever had to navigate through a series of options through the touchpad of your phone?
Have you ever had to navigate through a series of options through the touchpad of your phone?
How Posh’s first sales hire went from playing over the net to selling software on the cloud.
How Posh’s first sales hire went from playing over the net to selling software on the cloud.
How the power of free study transformed a shy aspiring writer into Posh’s biggest cultural cheerleader.
How the power of free study transformed a shy aspiring writer into Posh’s biggest cultural cheerleader.
What is a banking bot? Basically, imagine Siri but for banking. We say “Hey Siri” and get our answers within a few seconds.
What is a banking bot? Basically, imagine Siri but for banking. We say “Hey Siri” and get our answers within a few seconds.
What the CX20 Report reveals about customer expectations in 2025, and why closing the right gaps matters more than ever.
Explore nine essential AI trends in banking and how your organization can leverage them to its advantage.
In our eBook 7 Strategic Moments to Deploy AI in Your Bank or Credit Union, we outline the three categories of change and seven key moments when AI implementation makes the biggest impact.
Becoming a Smarter Bank by 2030 demands more than surface-level tech adoption. It requires a fundamental shift in how financial institutions operate, make decisions, and deliver value.
Discover 7 transformative AI use cases in banking that reduce risk, improve customer experience, and drive digital innovation across financial institutions.
Learn how generative and agentic AI differ, and why combining them unlocks smarter, more autonomous customer experiences in banking.
Discover how AI voice assistants like Posh are revolutionizing banking customer service with 24/7 support, automation and personalized experiences.
Discover how 24/7 banking support powered by AI voice assistants transforms customer service with instant, scalable and cost-effective solutions.
Artificial intelligence is evolving. Fast. We’re moving beyond basic chatbots and scripted responses into a new generation of AI that can reason, act, and adapt in real-time.
Explore the top AI trends transforming banking in 2025. Discover how AI is shaping the future of customer service.